Completed SLA’s will be required before any work commences.

Standard terms and conditions

General:

• Quote is valid for 30 days from the date it is created.

• Only work as indicated on this Variation Order will be implemented and accepted as “mandated”.

• We are not liable for printing errors once final artwork has been approved and handed over.

• Handing over open files will require a 50% payment of the original artwork price as quoted above.

Payment terms:

• VAT is excluded in all quotes.

• A deposit of 50% of the quoted price is required before work can commence.

• Unless agreed otherwise (Such an agreement to be made out and agreed to by Miss Ruby in writing), the balance of payment (outstanding 50%) is due prior to final artwork being handed over/delivered.

• The delivery date as agreed upon (low resolution version), will only be adhered to if the Variation Order is signed by an authorized person and the 50% deposit has been received.

• Only payment in the form of EFT will be accepted.

Excess work:

• After work has commenced, before final delivery, a low resolution version of the work will be sent to the client for evaluation. The client will be afforded 3 changes to the low resolution version, any further changes will result in standard design rates (as agreed upon) applying. Over-time work (when applicable):

• In the event that “rush time” work is required, which will result in over-time work, an additional 25% of the quoted price will be required as stated in the Variation Order.

Yes of course I can, I work with a number of suppliers that I have built up trustworthy relationships with over the past few years. There will however be a mark-up on production costs to cover the project management fee.

Monitor Display colour change:

Simply put, each monitor is different and the output of colour may vary depending on the quality of the monitor in question. It is impossible to make a colour appear the same on each monitor. however it is important to develop colour guidelines for your brand in order to remain as consistent as possible.

Screen vs Printing colour change?

“Printers don’t print colours the way they look on a monitor. The picture may look great on the monitor but doesn’t print true to the screen. These colours will never be a perfect match because the image on the screen and the image from the printer use two different colour sources. The screen pixels are emitted light and a printer can’t print light. It uses dyes and pigments to replicate the colours.” – Read more here

This being said having a sound set of guidelines and colour codes for your brand will minimise the difference you see on screen vs what is being printed. 

For the same reasons you wouldn’t go to a restaurant, order a meal and expect the recipe for free, I too do not give away open files of artwork without a fee.

*This does not apply to logos, email signatures, letterheads or PowerPoint presentation templates.

If you work in creative cloud, sure no problem (the open artwork fee will apply here)

If you work in office programmes I cannot guarantee you a very high standard of design, these programmes are very limiting in terms of their capabilities when it comes to design principles.

If you have artwork designed and then only request for it to be editable once completed an entirely new costing will come in to play as the entire project will need to be redone into a programme that will work for you.